When the diagrams.net support team asks you to share your diagram file with them to troubleshoot an issue, you can share it with the team via Google Drive.

  1. In your Google Drive, right click on the diagram file, then select Share from the context menu.
  2. Enter support@diagrams.net in the text field, then click Done.

The support team will receive an email notification with a link to your diagram.

Note: Diagrams can only be shared with the support team in this way via Google Drive.