The more information you can provide when you request support, the more it allows us to help you. If you are having a problem with draw.io in Confluence server, or a diagram is not behaving as you think it should, please create a draw.io support zip.
- As an administrator, click on the gear icon and select General configuration to go to your Confluence administration area.
- Toward the bottom of the left panel, click on Troubleshooting and support tools.
- Click on the Create support zip tab, then next to draw.io Support, click on Create zip.
- Once Confluence has finished create the draw.io support zip. click on Download zip.