Frequently asked questions

Get a new evaluation license for draw.io for Confluence Server
You can generate up to three evaluation licenses for Confluence Server apps. If your draw.io evaluation license has expired you can get a new evaluation lic...
Wed, 27 May, 2020 at 11:36 PM
Set up custom template diagrams in Confluence Server
Custom templates can speed up diagramming and ensure users diagram with a consistent style. Custom draw.io template diagrams are organised under a norma...
Thu, 28 May, 2020 at 2:39 PM
See the number of draw.io diagrams in a Confluence instance
You can easily see how many diagrams are in your Confluence Cloud, Server or Data Center instance. In Confluence Cloud As an administrator, go to your...
Mon, 18 May, 2020 at 4:37 PM
Migrate from Confluence Cloud with draw.io to Confluence Server
Moved to https://www.diagrams.net/doc/faq/migrate-drawio-confluence
Mon, 2 Aug, 2021 at 9:28 PM
Enable additional debugging on draw.io for Confluence Server
As an administrator, click on the gear icon and select General configuration to go to your Confluence Server instance's settings.  Under the Admin...
Tue, 12 May, 2020 at 6:57 PM
Configure server settings in draw.io for Confluence Server
You can configure a number of settings for the draw.io backend in Confluence Server. These settings are entered as a list of key=value pairs. As an adm...
Fri, 22 Jan, 2021 at 8:20 PM
Configure the diagrams.net and draw.io editor
These aspects of draw.io are configurable in Confluence Server/Data Center/Cloud, Quip, embed mode, online and Desktop: Fonts and web fonts Colour palett...
Tue, 9 Mar, 2021 at 1:15 PM
Mass import Gliffy diagrams to draw.io in Confluence Server
Moved to https://www.diagrams.net/doc/faq/mass-import-gliffy-confluence-server
Fri, 13 Aug, 2021 at 12:05 PM
Create a Confluence Server support zip
The more information you can provide when you request support, the more it allows us to help you. If you are having a problem with draw.io in Confluence ser...
Fri, 15 May, 2020 at 12:00 PM
Manually add a draw.io license to Confluence Server
You can manually install your draw.io license key for Confluence Server by editing the license key in your instance's administration area. As an a...
Wed, 20 May, 2020 at 6:16 PM