Frequently asked questions

Get a new evaluation license for draw.io for Confluence Server
You can generate up to three evaluation licenses for Confluence Server apps. If your draw.io evaluation license has expired you can get a new evaluation lic...
Wed, 27 May, 2020 at 11:36 PM
Set up custom template diagrams in Confluence Server
Custom templates can speed up diagramming and ensure users diagram with a consistent style. Custom draw.io template diagrams are organised under a norma...
Thu, 28 May, 2020 at 2:39 PM
Migrate from Confluence Cloud with draw.io to Confluence Server
Moved to https://www.diagrams.net/doc/faq/migrate-drawio-confluence
Mon, 2 Aug, 2021 at 9:28 PM
Enable additional debugging on draw.io for Confluence Server
As an administrator, click on the gear icon and select General configuration to go to your Confluence Server instance's settings.  Under the Admini...
Tue, 12 May, 2020 at 6:57 PM
Configure the diagrams.net and draw.io editor
This page has moved here.
Fri, 3 Dec, 2021 at 5:47 AM
Mass import Gliffy diagrams to draw.io in Confluence Server
Moved to https://www.diagrams.net/doc/faq/mass-import-gliffy-confluence-server
Fri, 13 Aug, 2021 at 12:05 PM
Create a Confluence Server support zip
The more information you can provide when you request support, the more it allows us to help you. If you are having a problem with draw.io in Confluence ser...
Fri, 15 May, 2020 at 12:00 PM
Manually add a draw.io license to Confluence Server
You can manually install your draw.io license key for Confluence Server by editing the license key in your instance's administration area. As an ad...
Wed, 20 May, 2020 at 6:16 PM
Install a specific version of draw.io for Confluence Server?
As an administrator, you can install a specific version of draw.io from the Atlassian Marketplace in your Confluence Server instance. Go to your Conflu...
Mon, 25 May, 2020 at 4:08 PM
Change how diagram links open on Confluence Server
You can change what happens when you click on a link in a diagram so that it opens in a new tab or the same tab in draw.io for Confluence Server. Edit the...
Thu, 28 May, 2020 at 12:21 AM