FAQ
Frequently asked questions
If you stop a trial of the draw.io app for Confluence Server, increase your Confluence user tier without increasing the tier of draw.io, or use a draw.io ve...
Fri, 15 May, 2020 at 12:15 PM
As Atlassian sells the draw.io on the Atlassian Marketplace, they must provide you with a quote. You can generate a quote via the Marketplace. Go to ht...
Mon, 25 May, 2020 at 4:58 PM
External image generation is not enabled in draw.io for Confluence Server or Data Center by default. This may cause problems in certain rare situations. ...
Wed, 23 Sep, 2020 at 7:51 PM
If you already have a community license for Confluence and/or Jira Server, you can apply for a license for any app in the Atlassian Marketplace. Apply ...
Wed, 20 May, 2020 at 5:37 PM
draw.io for Confluence Server and draw.io for Jira Server are licensed through Atlassian. This means your purchase and all billing and licensing is managed ...
Thu, 28 May, 2020 at 12:35 AM
When you export a diagram to HTML in draw.io for Confluence server, it uses JavaScript hosted on the diagrams.net servers to display the draw.io diagram(s)....
Mon, 25 May, 2020 at 10:01 PM
While .vsd, .vdx and .vss import is not supported in Confluence Server, there are a number of ways you can convert these to a .drawio diagram and add them t...
Mon, 25 May, 2020 at 4:36 PM
If you use the Apache HTTP server as a proxy between the browser and the Confluence Server, it may not be configured to properly serve SVG files. As a resul...
Mon, 25 May, 2020 at 6:41 PM
Usually, when you embed a draw.io diagram on a Confluence page, you'll be able to click on links inside the diagram, step through pages and enable/disa...
Wed, 13 May, 2020 at 7:40 PM