Frequently asked questions

Data storage and flow of user data in draw.io for Confluence and Jira Cloud
The draw.io apps for Confluence Cloud and Jira Cloud are both static plugins. That means they are delivered as complete web applications to the users' ...
Mon, 30 Mar, 2020 at 6:47 PM
Resize the draw.io viewer in Confluence Cloud
You can only resize the draw.io diagram viewer in the editor at the moment. By changing the zoom on the diagram, you can make it appear larger or smaller on...
Mon, 30 Mar, 2020 at 6:44 PM
Mass import Gliffy diagrams to draw.io in Confluence Cloud
Moved to https://www.diagrams.net/doc/faq/mass-import-gliffy-confluence-cloud
Fri, 13 Aug, 2021 at 12:08 PM
Recover a diagram that was moved to another page in Confluence Cloud
Sometimes, though rarely, users find they have a draw.io macro on a Confluence page, but no diagram showing. The most common way this happens is when a user...
Tue, 31 Mar, 2020 at 10:04 AM
Open the app management pages in Confluence and Jira Cloud
As an administrator in your Confluence Cloud or Jira Cloud instance, you can manage the existing apps and their licenses, and add new apps via your instance...
Fri, 3 Apr, 2020 at 7:50 PM
License draw.io for Confluence and Jira Cloud correctly
If you use draw.io in Confluence and Jira Cloud, you only need to license it in Confluence Cloud for it to work in both. Follow the process below exactly t...
Fri, 3 Apr, 2020 at 2:50 PM
What happens to data/functionality when a draw.io for Confluence/Jira Cloud license becomes invalid
If you stop a trial of draw.io for Confluence or Jira Cloud, or you stop an active subscription, draw.io is no longer licensed. The draw.io diagrams are...
Thu, 27 Aug, 2020 at 12:05 PM
Use custom libraries in Confluence Cloud
Custom shape libraries help you save time when you regularly reuse complex or specific shapes in your diagrams. Create a custom library Edit a Confluence...
Thu, 13 Aug, 2020 at 11:19 AM
Diagram not Found dialog
You may see a dialog that explains the following: Diagram Not Found: The diagram does not belong to a published page You may see this dialog whe...
Fri, 3 Apr, 2020 at 6:39 PM
Find the draw.io app version and SEN used in Confluence Cloud
You can check which version of the draw.io app is currently installed in your instance, and retrieve your Support Entitlement Number (SEN). While editing ...
Fri, 3 Apr, 2020 at 7:43 PM